Getting started on Mezo as a facility
Owners and administrators of a hospital, clinic, diagnostic centre or pharmacy joining the Mezo network.
- 1
Apply
Start the facility application. A short guided conversation asks about your services, and you upload your licence and photos of the site. Your link saves your place, so you can come back to it.
Mezo reviews the application and gives you a fair report against the Mezo Facility Standard. Sites that are not ready yet are invited to the Readiness Programme rather than turned away.
- 2
Sign, then send the remaining documents
If the site is accepted we send a contract to sign online. It sets how the partnership works: facility use, where Mezo pays per room session or a monthly rent, or managed, where your site receives a share of what is collected.
After signing, upload the documents still outstanding. Mezo verifies each one, and your site goes live when every credential is approved.
- 3
Your login
When your site is approved we send the site's contact a link to set a password, or reuse the login you already have. One login runs one site, and it must be an email that is not already used for a doctor or patient account. Doctors who own a site use a separate email for it.
- 4
Set up your site
Open Facilities. It has five tabs:
- Profile: name, address, phone, description and services
- Rooms: each consulting room or theatre and its price per session
- Doctors: give access to the doctors who practise with you
- Bookings: what is booked at your site
- Money: your payout bank account, payouts and statements
- 5
Get patients booking
A patient can book a doctor at your site only when that doctor has access to it, is verified, and has set hours there. Doctors set their own hours, so after you give access, ask each doctor to add their hours for your site.
You can only give access to doctors already on Mezo. To bring on a doctor who is not, send their name and email to your Mezo coordinator, who will invite them.
Upload your price list under Service catalogue, one by one or as a spreadsheet, so your services can be matched to the Mezo catalogue. Mezo switches on your public listing once the site is ready.
- 6
Add your desk staff
Cashiers, pharmacists, lab staff, HMO desk staff and nurses each get their own login, which opens only their desk. Send each person's name, email and role to your Mezo coordinator. They receive an invitation by email and land on their desk at your site.
- 7
Track money and performance
The Money tab under Facilities shows what you are owed, each payout and a statement you can export. Your bank account is checked with the bank before payouts are sent.
Performance shows how your site is doing once it is approved. Locum shifts lets you post nursing shifts for Mezo nurses to fill.
Questions people ask
- We are not fully ready. Should we still apply?
- Yes. The report tells you exactly what is missing, and the Readiness Programme helps you close the gaps.
- Can one person run two sites?
- Each site has its own login, so use a different email address for the second site.
- I am a doctor bringing my own practice, not a building. Where do I start?
- Sign up as a doctor and use Bring your practice in your dashboard. The doctor guide explains it.