How It Works

Your journey through
the Mezo network

From the moment you reach out to your follow-up visit, the network carries you: one standard of care, one medical record, one clear fee.

The Care Journey

Four steps, start to follow-up

STEP 01

Start your request

Two ways in, both simple. Request an appointment and tell us what you need care for, or browse specialists yourself on Find a Doctor. Every specialist in the network is MDCN verified, with credentials and fees you can see.

What do you need care for?
CardiologyWomen's HealthPaediatricsOrthopaedicsDermatologySomething else

Or describe it in your own words. A coordinator takes it from there.

STEP 02

We confirm your care

A care coordinator matches you to the right specialist and location, and confirms your appointment and exact fee before you pay anything. Booking yourself? You see real-time availability and the full fee before you confirm, in person or teleconsult.

Your coordinator confirms
SpecialistCardiology consultant
LocationNetwork facility, Lagos
FeeConfirmed with you first
Call back within one business day
STEP 03

You are seen at a network facility

Your appointment happens at a facility we operate or credential, or by secure video call. A confirmed slot is a real slot, held for you, with reminders before you arrive. Pay by card through Paystack or through your HMO.

Your appointment
Cardiology, Lagos
Tuesday, 9:00 AM
Slot held for you
Reminder before you arrive
In person or secure video call
STEP 04

One record, and what comes next

Your notes, prescriptions, and results live in one encrypted record that follows you across every network facility. Follow-ups and referrals are scheduled in-network, so you never start over or repeat your history.

One record, going forward
Consultation
Notes saved to your record
Results
Added the same day
Follow-up
Teleconsult, two weeks later
Our Promise

What you can count on, every visit

Because we operate the network, these are not features. They are how our hospitals run.

Fixed, visible fees

Fees are set across the network. The price you see when you book, cash or HMO, is the price you pay.

Honoured schedules

Clinics run on schedules we manage. Confirmed slots are held for you, with reminders before you arrive.

Verified specialists

Every doctor is checked against the MDCN register before seeing a single patient in the network.

One medical record

Encrypted, portable under NDPA, and available at every network facility. Your history arrives before you do.

In-network follow-ups

Referrals and reviews are scheduled inside the network, with your record already in the room.

Care beyond the visit

Maternity, chronic-condition, and preventive care packages bundle your visits and tests at one fixed price.